13 February 2012 Jay Shepherd

Business strategy, emotions, and Inception

First of all, if you haven’t seen the movie, do. It’s one of the smartest movies of the last few years. If you haven’t seen it, here’s the general idea:

Leonardo DiCaprio plays Dom Cobb, an expert in extracting information from people’s dreams. But he’s put to the test by a new client who wants him to do something much more difficult: plant an idea in a business rival’s dreaming mind. That’s “inception.” They want their target, Robert Fischer, to break up his late father’s business empire.

As Cobb and his team map out their heist, one of them raises a question central to the movie:

COBB

“I will split up my father’s empire.” Now this is obviously an idea that Robert Fischer will choose to reject — which is why we need to plant it deep in his subconscious. Subconscious is fueled by emotion, right? Not reason. We need a find a way to translate this into an emotional concept.

ARTHUR

How do you translate a business strategy into an emotion?

That’s a question that all businesspeople should ponder. We tend to focus on creating the ideal business strategy. But we often forget that customers don’t respond to business strategies. Instead, customers — like all human beings — are led by emotion.

You want to increase sales and make your company more successful? Then figure out how to translate a business strategy into an emotion.

Adapted from a Client Revolution post

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