Articles


In this short talk (just six minutes) at the LexThink Conference in Chicago, I talk about why this unhappiness abounds in the legal world. More importantly, I give five simple (but not easy) steps for fixing it. And this advice doesn’t just apply to lawyers; any professional or creative person can use them to find happiness at work.

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Boston endures

Boston endures

16 April 2013 | Under Uncategorized | Posted by

Boston is like the nerdy kid with glasses in your fifth-grade class. Not as athletic as New York, not as hip as Los Angeles. We point to our many world-class universities and hospitals the same way the nerdy kid recites all the presidents in order.

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<i>Trade Secrets</i> — Chapter One

Trade Secrets — Chapter One

22 March 2013 | Under Writing | Posted by

When investigator (and recovering lawyer) Warren Archer lends his phone to a beautiful stranger, a ruthless corporation marks him for elimination. He must confront the secrets of his past to save himself, the woman, and a city.

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One less grammar post to read

One less grammar post to read

21 March 2013 | Under Writing | Posted by

The important thing, if you care about writing well, is that you continually try to improve by looking up things instead of just guessing.

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You made LinkedIn’s top 10 percent. Now, shut up about it

There’s nothing wrong with self-promotion, as long as it’s done with authenticity and class.

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Really useful article by Sharlyn Lauby of HR Bartender on social-media training. Spoiler alert: Includes a quote where I manage to offend cat-video enthusiasts. Fortunately, there aren’t too many of those out there. Wait … what?

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Can your firm be like LEGO?

9 January 2013 | Under Messaging, Uncategorized | Posted by

I’m not saying that you need to give out action figures. But how can your firm strengthen customer relationships by giving away a little something extra?

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How to calculate your real hourly rate

3 January 2013 | Under Pricing | Posted by

The value created by a knowledge worker — an accountant, a lawyer, a designer, a consultant, an architect, or an advertising professional — derives from the knowledge that he or she is transferring.

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What kind of price is it?

What kind of price is it?

17 July 2012 | Under Pricing | Posted by

We’ve been hearing about so-called alternative billing in earnest for the last five years. But many professionals today find the definitions confusing. That’s why most law firms claim to use “alternative fee arrangements,” and yet the billable hour is showing no sign of shuffling off its mortal coil. So here’s a handy info graphic that…

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How to price mediocrity

25 June 2012 | Under Pricing | Posted by

I know this lawyer. Let’s call him “Bob,” because, quite frankly, palindromes are fun (and “Stunt Nuts” doesn’t work as well). He’s not the best lawyer in the world; he’s not the worst. In fact, he’s far from either extreme. He’s right there in the middle. He’s mediocre. When it comes to mediocrity, he’s the…

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Today’s Sunday New York Times used two and a quarter pages of its front section — including the top-left quarter of its vaunted front page — to blast Apple for oppressing its workers. Which is ironic, because the New York Times Group is even worse to its employees, using the paper’s own metrics. As it…

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Here’s a short (19:47) video of a talk I gave recently at Super Conference II in Boston. In it, I warned over a hundred lawyers that the advice that they’ve been given — “Do what you’re good at” — is actually bad advice. Instead, they should find their outstandingness. (Yes, I know: that’s not in…

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How to increase revenue 43%

13 June 2012 | Under Pricing | Posted by

Ron Baker, the Yoda of value pricing, spoke about the use of options in his talk at the AICPA PSTech Conference in Vegas today. He showed a terrific short Dan Ariely video, which I wrote about on The Client Revolution a couple years ago. Here is that post, along with the video. How can you…

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Marketing lessons from the Romney iPhone gaffe

Twenty years ago, Vice President Dan Quayle made headlines for correcting a schoolboy’s spelling of the word “potato.” The boy had of course correctly spelled it, but Quayle told him that he had forgotten the silent e at the end of the word. Pundits and late-night talk-show hosts excoriated him mercilessly. It was, to say…

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Every little bit doesn’t add up

5 June 2012 | Under Strategy | Posted by

Back when I had my law firm, we would sometimes take business that didn’t really seem ideal for our practice. Either it wasn’t the right type of client, or they didn’t really have enough money to truly be able to afford us, or something else was wrong with them. But in the end, we would…

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Massachusetts senatorial candidate Elizabeth Warren can’t seem to get clear of the story that she listed herself as a minority despite zero evidence that she is Native American. From The Boston Globe: “Politics 101: On issues that are potentially unfavorable, put all the information out, take the one-time hit, and move on,’’ said Darrell M….

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The dignity of a job

1 June 2012 | Under Hiring | Posted by

Great short post by Frank Roche on why giving someone a job is such a big deal.

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Trash your social-media policy

31 May 2012 | Under Policies | Posted by

Terrific advice from HR Examiner‘s Heather Bussing on what to do with your company’s social-media policy, especially in light of the NLRB’s continuing war on these policies. The best way to prevent employees from saying bad things about you is to hire the right people, give them the resources they need to do their work,…

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